"Apple lost their connect to their most loyal users when they killed the clones, that was the low point, and since then have steadily reconnected, although it's doubtful if they even understand this." -- Scripting News
Not tackling the rest of the essay, but I couldn't agree with this one less. Granted that this was 10 years and many brain cells ago, but my contemporary recollection is that the "most loyal users" were quite aware that the then-existing Mac OS licensing (cloning) program was causing the company to hemmorage money, and that to continue it as it was would have meant that there would be no Apple Computer company after some distressingly brief period of time. Fast cheap beige boxes with no operating system to run on them was the ultimate projected endpoint.
The late rebellion in Massachusetts has given more alarm than I think it
should have done. Calculate that one rebellion in 13 states in the course
of 11 years, is but one for each state in a century and a half. No country
should be so long without one.
— Thomas Jefferson in letter to James Madison, 20 December 1787