"Apple lost their connect to their most loyal users when they killed the clones, that was the low point, and since then have steadily reconnected, although it's doubtful if they even understand this." -- Scripting News
Not tackling the rest of the essay, but I couldn't agree with this one less. Granted that this was 10 years and many brain cells ago, but my contemporary recollection is that the "most loyal users" were quite aware that the then-existing Mac OS licensing (cloning) program was causing the company to hemmorage money, and that to continue it as it was would have meant that there would be no Apple Computer company after some distressingly brief period of time. Fast cheap beige boxes with no operating system to run on them was the ultimate projected endpoint.
Come, let us hasten to a higher plane,
Where dyads tread the fairy fields of Venn,
Their indices bedecked from one to _n,
Commingled in an endless Markov chain!
— Stanislaw Lem, “Cyberiad”